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Our reception team will greet you with a smile, take your phone calls, make appointments for you, fill prescriptions and answer any other query you might have.


Helen Twist

Helen has been with Veterinary Associates for almost 15 years. She is our team leader and is responsible for looking after our customer service experience.

Helen is a dog lover, having trained her own agility champions over the years. She takes care of our puppy preschool on Thursday evenings. In her spare time Helen loves fishing with her husband Ian, and often puts all the blokes to shame at her local club. She has won a few fishing competitions.


Calico Cressey

Calico always greets you with a friendly smile and makes you feel at ease. She will take care of your every need when you visit us. Calico has two dogs, three cats and a few canaries.

She has a lovely bubbly personality and she can brighten anyone’s day.


Hannah Dick, Kristina Smith, Stacey Carmine, Monique Randall and Zoe Groot

Our evening and weekend reception will all look after you when you visit the clinic. They can answer your queries about pet care needs, pet foods and flea and worm control. They are studying to be veterinary nurses and all of them also work an a part time basis in the hospital taking care of patients.


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Due to the current government announcement, as of December 3rd, our clinic will be following the Red COVID protection framework.

We ask that clients adhere to the following safety measures:

  • Please do not attend the clinic if you are unwell.
  • It is now a requirement that all clients entering our clinic are fully vaccinated for COVID-19 (if eligible).
  • Please wear your face mask or present your face covering exemption card.
  • Please check-in via the QR codes around our clinic for contact tracing purposes.

For more information, please click here