What must I do in the event of an emergency?
The clinic offers a 24 hours service for our clients. During normal consulting hours all emergencies will be seen at short notice. After hours you must call our emergency number. The number is: 0274 888 938
The call will be answered by our message answering service and will be relayed to our duty vet, who will call you back. Once you have spoken to the operator wait for our vet to call you. Do not try to call again – this will occupy the line and prevent our vet getting through to you. When our on-call vet contacts you, explain the situation and suitable advice will be given. If your pet needs urgent medical attention an arrangement will be made to either see you at our hospital or refer you to our fully staffed emergency clinic in Manukau City.
A surcharge is payable for out of hours consultation.